Retroid Games Return & Warranty Policy

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Scope of Warranty

Our store warranty covers:

• Video Games & DVD Movies

• Hardware (including Consoles, Handhelds, Controllers, Cables, etc.)

• Repair work done by Retroid Games

 

Warranty Exclusions

The warranty does not apply to:

• Collectibles & Trading Cards

• Accessories

• Artwork

• VHS tapes

• Gashapon/Blind Boxes

• Toys/Plushies

• Any item sold "As Is" (e.g., broken/parts consoles, Atari Systems and Games)

• Items specifically noted by a Retroid associate as non-warranty/returnable at the time of purchase

 

Warranty Policy

• To be eligible for warranty service, you must present a receipt or proof of purchase.

• Items eligible under the warranty must be returned within 30 days of purchase.

• Retroid Games will decide whether to repair or replace the item at our discretion.

• You must be able to demonstrate the issue with the item (we will test it in person, but we recommend getting a video of the problem)

• Major damage incurred after purchase (e.g., dropped consoles, snapped discs) is not covered.

 

Return Policy

• We do not offer “regret refunds” for buyer’s remorse.

• Games can be returned within 1 day of purchase for store credit only.

• Items returned after 1 day will go through our trade-in process.

 

Policy Abuse

• Abuse of our return or warranty policies (e.g., intentional damage, concealing damages, returning items not purchased from Retroid Games) will result in the permanent revocation of return/warranty privileges and may lead to a ban from the store.